Résumé :
Les mutations du contexte institutionnel et législatif puis l’évolution des métiers du travail social sont venus inévitablement impacter l’identité professionnelle des assistants sociaux, entrainant des conséquences à la fois individuelles (perte de sens, RPS, turn-over…) et collectives (baisse de la performance et de la qualité du service rendu…). En parallèle, l’intelligence collective apparait comme une pratique de management novatrice peu exploitée car contraignante et peu opérationnelle. Notre enquête au sein d’un service d’action sociale d’une collectivité territoriale a
cherché à approfondir les contours et l’évolution de l’identité professionnelle des assistants sociaux et de mieux comprendre, grâce à une étude qualitative, l’impact des pratiques d’intelligence collective sur cette identité professionnelle. Nos résultats permettent de définir l’identité professionnelle des assistants sociaux, de releverleurs valeurs et de mieux comprendre les évolutions. L’intelligence collective se subdivise en 5 sous-thèmes, à savoir la connaissance, la co-construction, les prérequis et l’intérêt, et pour finir les freins.
Mots-clés : Identité professionnelle, Intelligence collective, Assistants sociaux,Management public
COLLECTIVE INTELLIGENCE, A TOOL TO ENHANCE THE PROFESSIONAL IDENTITY OF SOCIAL WORKERS IN THE PUBLIC SECTOR
Abstract:
Changes in the institutional and legislative context and the evolution of social work professions have inevitably impacted the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decline in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the
contours and evolution of the professional identity of social workers and to better understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define the professional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and for Changes in the institutional and legislative context and then the evolution of social work professions are inevitably impact the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decrease in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the contours and evolution of the professional identity of social workers and to better
understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define theprofessional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and finally obstacles.
Keywords : Professional Identity, Collective Intelligence, Social Assistants, Public Management
LA INTELIGENCIA COLECTIVA, UNA HERRAMIENTA PARA DESARROLLAR LA IDENTIDAD PROFESIONAL DE LOS TRABAJADORES SOCIALES EN EL SECTOR PÚBLICO
Resumen:
Los cambios en el contexto institucional y legislativo, seguidos de cambios en las profesiones del trabajo social, han tenido inevitablemente un impacto en la identidad profesional de los trabajadores sociales, con consecuencias tanto individuales (pérdida de sentido, RPS, rotación de personal, etc.) como colectivas (reducción del rendimiento y de la calidad del servicio prestado, etc.). Al mismo tiempo, la inteligencia colectiva parece ser una práctica de gestión innovadora poco explotada por ser restrictiva y poco operativa. Nuestro estudio sobre un
departamento de acción social de una autoridad local pretendía explorar los contornos y los cambios de la identidad profesional de los trabajadores sociales y comprender mejor, mediante un estudio cualitativo, el impacto de las prácticas de inteligencia colectiva en esta identidad profesional. Nuestros resultados nos permiten definir la identidad profesional de los trabajadores sociales, identificar sus valores y comprender mejor los cambios. La inteligencia colectiva se subdivide en 5 subtemas, a saber, el conocimiento, la co-construcción, los prerrequisitos y el interés y, por último, los obstáculos.
Palabras clave: Identidad profesional, Inteligencia colectiva, Trabajadores sociales, Gestión pública.
